In your day-today dealings to, you have to interact with people on a one-to one basis. It is central to developing positive working relationship with the clients as well as your co-workers and superiors. There are two ways in which we communicate orally:
1) Face to Face communication
2) Telephonic conversation
1. Face-to-face Communication
This normally takes place when sales executive deals with his/her clients or when the employee converses with the employer. When you have a face-to-face conversation with someone, you’re near them and you can see them. You can listen to them and speak to them by actually looking at them (noticing their facial expressions and gestures) and at the surroundings. When you have a face-to-face conversation with somebody, you don’t need to spell out everything in words. Many of the things you want to communicate would be clear to them by the gestures or the context itself.
2. Telephonic conversation
This communication is possible while responding to the calls of the customers or when you initiate the calls either to converse with an in-house individual or an outsider. When you have a telephone conversation ,the strongest point of oral communication ,body language as well as expressions, are absent and you’ve got to depend mainly on the actual words you use in order to convey your meaning so, you cannot rely on the extra-linguistic expressions to add meaning to the words that you use. At the same time, you cannot be explicit during a telephonic conversation because you speak under the pressure of time and you can only express yourself by composing and speaking at the same time, just as you do when you have a face-to-face conversation. Therefore, this puts more emphasis not only on the words that we choose, but also, on how we modulate our voice or tone
